Represents the series of steps an organization undertakes to deliver a product or service to a Customer.
Persists for as long as Customers continue to derive value.
Contains the systems, the people who do the work, and the flow of information and materials.
Operational Value Streams
The sequence of activities needed to deliver a product or service to a Customer.
Examples: manufacturing a product, fulfilling an e-commerce order, admitting and treating a patient, providing a loan, or delivering a professional service.
Development Value Streams
The sequence of activities needed to convert a business hypothesis into a technology-enabled Solution that delivers Customer value.
Examples: designing and developing a medical device, developing and deploying a CRM system, and building an eCommerce web site.
Solution
A Solution is a product, service, or system delivered to the Customer, whether internal or external, to the Enterprise.
Each development value stream produces one or more Solutions that enable the operational value stream.